Terms and Conditions
The use of this website (https://ulcterminal.ge/) is governed by the terms and conditions established by ULC Terminal LLC (Tax ID: 406351406, Address: Tbilisi, Georgia).
Please carefully review these Terms and Conditions, which govern the use of the website and the services provided thereon. By visiting the website, registering, or using any services published thereon, you acknowledge and fully agree to all provisions set forth herein.
1. Definitions
“Portal” — the website (https://ulcterminal.ge/) owned by ULC Terminal LLC and related online services.
“Management Company” — ULC Terminal LLC (Tax ID: 406351406, Address: Tbilisi, Georgia).
“User” / “Customer” — a person who registers on the Portal and uses the services of the Management Company. The Customer may be:
A natural person — a citizen of Georgia or a foreign country who requests the completion of a transit declaration in their own name or on behalf of another person;
A legal entity — a company registered in Georgia or a foreign country (including a carrier company) that requests the completion of a transit declaration;
A broker / intermediary — a natural or legal person acting on behalf of and in the interests of another person, coordinating the transit procedure.
“Authorized Representative” — a person authorized by the Customer to submit documentation and/or receive services on behalf of the Customer. The actions of the Authorized Representative shall be deemed actions of the Customer, and the Customer shall bear full responsibility for the actions of the Authorized Representative.
“Services” — the completion and submission of transit declarations in the New Computerized Transit System (NCTS) and all related services, including customs brokerage services.
“Documentation” — documents uploaded by the User to the Portal or submitted in physical form, which are necessary for the completion of transit declarations.
“Transit Declaration” — a customs document completed based on documentation submitted by the User or the User’s Authorized Representative.
2. Description of Services
2.1. Through the Portal, the Management Company offers the User services for completing transit declarations in the New Computerized Transit System (NCTS) and related customs brokerage services.
2.2. To receive services, the User and/or their Authorized Representative shall upload documentation to the Portal or submit it in physical form, and the Management Company shall complete the transit declaration based on the submitted documentation.
2.3. In case of complete documentation submission, the declaration completion time averages 15-20 minutes.
2.4. In case of incomplete or incorrect documentation submission, the service period may be extended or the service may be suspended until the documentation is completed.
2.5. Order confirmation mechanism:
An order shall be deemed accepted from the moment of full payment of the service fee, after which the Management Company shall commence declaration completion;
In case of a consignment (deferred payment) agreement, an order shall be deemed accepted from the moment of complete documentation submission and order confirmation by the Management Company;
The Management Company reserves the right to unilaterally exempt the User from the prepayment obligation or reduce the service fee, which shall not constitute a precedent and shall not obligate the Management Company to provide similar benefits in the future.
2.6. Service quality standard:
The Management Company undertakes to complete declarations in accordance with professional standards, with reasonable accuracy and in good faith;
The Management Company shall ensure that information entered in the declaration accurately corresponds to the documentation and information provided by the User on the Portal;
The Management Company undertakes to comply with Georgian customs legislation and NCTS system requirements when completing declarations;
In case of discovery of a technical error caused by the negligence of the Management Company, the Management Company shall correct the error free of charge, if possible within the framework of customs procedures.
2.7. User categories:
The Management Company reserves the right to introduce user categories with different terms, discounts, or privileges;
Category assignment shall be based on objective criteria such as duration of cooperation, number of orders, payment discipline, and other factors;
Category terms and criteria shall be posted on the Portal or communicated to the User individually;
The Management Company reserves the right to change the User’s category (either upgrade or downgrade) in accordance with the criteria, with prior notice to the User.
3. User Obligations
3.1. The User undertakes to:
Submit accurate, complete, and truthful documentation;
Ensure the legibility and clarity of uploaded documents;
Respond promptly to the Management Company’s requests for additional information or documentation;
Pay the service fee within the established timeframe;
Not use the Portal for unlawful purposes.
3.2. Information provided/uploaded by the User shall not:
Be false, inaccurate, or misleading;
Serve the purpose of fraud or illegal activities;
Violate the rights of third parties;
Contain confidential information without the consent of third parties;
Violate applicable Georgian legislation.
3.3. The User shall be fully responsible for the accuracy, completeness, and legality of submitted documentation and information. The User undertakes to independently ensure:
Verification of the legality of the cargo;
Identification and exclusion of sanctioned, prohibited, or restricted cargo;
Compliance verification with international and national sanctions regimes;
Verification of the legality of the origin, destination, and ownership of the cargo.
3.4. The Management Company does not perform sanctions screening of the cargo, consignor, consignee, or other parties. Such screening shall be the sole responsibility of the User.
3.5. Right of the Management Company to refuse service:
The Management Company reserves the right to refuse service or suspend ongoing service in the following cases:
Submission of incomplete, incorrect, or suspicious documentation;
Suspicion of sanctioned, prohibited, or restricted cargo;
Violation of these Terms and Conditions by the User;
Failure by the User to fulfill payment obligations;
Any other circumstance that, in the assessment of the Management Company, poses a threat to the Company’s reputation, financial condition, or legal compliance.
In case of service refusal, the Management Company shall not be obligated to justify its decision.
Service refusal shall not give rise to any liability of the Management Company to the User.
3.6. Responsibility of the Customer and the Customer’s Authorized Representative for transit completion:
The User (Customer) and/or their Authorized Representative acting on behalf of the Customer shall be fully responsible for:
Strict compliance with the route declared in the declaration — cargo movement shall be carried out only along the route, transit points, and destination specified in the declaration;
Strict compliance with the deadlines specified in the declaration — the cargo shall be presented to the destination customs authority within the timeframe specified in the declaration;
Timely and complete completion of the transit procedure — the Customer/Authorized Representative shall ensure delivery of the cargo to the destination point and closure of the transit procedure;
Timely release of the opened guarantee — the Customer/Authorized Representative shall be maximally involved in the process to ensure timely release of the guarantee;
Preservation of cargo integrity and seals — during the transit period, the cargo and customs seals shall be maintained intact;
Cooperation with customs authorities — compliance with all necessary procedures when presenting the cargo at the destination customs.
3.7. Guarantee closure obligation:
The Customer/Authorized Representative acknowledges that upon submission of a transit declaration, the Management Company or its partner issues a financial guarantee;
The Customer/Authorized Representative undertakes to ensure, with maximum involvement, the completion of the transit procedure within the timeframe specified in the declaration so that the guarantee is released in a timely manner;
In case of violation of the deadline specified in the declaration, deviation from the route, or incomplete completion of the transit procedure, the Customer/Authorized Representative shall bear full responsibility for all consequences, including:
Activation of the guarantee and related financial obligations;
Fines and sanctions imposed by customs authorities;
Confiscation or detention of the cargo;
Any damages caused to the Management Company.
3.8. Limitation of the Management Company’s role:
The services of the Management Company include only the completion of the transit declaration and its submission to the customs authority;
After submission of the declaration, the responsibility for successful completion of the transit procedure shall transfer entirely to the Customer/Authorized Representative;
The Management Company shall not be responsible for the actual movement of the cargo, compliance with the route, meeting deadlines, or closing the transit procedure;
Resolution of any problems arising before completion of the transit procedure shall be the obligation of the Customer/Authorized Representative.
3.9. Liability of bad faith Users:
In case of submission of incorrect, incomplete, or misleading information by the User intentionally or through negligence, the User shall bear full responsibility for all consequences, including administrative and criminal liability;
The User undertakes to indemnify the Management Company for all direct and indirect damages, fines, sanctions, legal costs, and other expenses arising from the User’s submission of incorrect information, declaration of sanctioned cargo, or violation of legislation;
The Management Company reserves the right to immediately terminate service and block the User’s account in case of any suspicion of suspicious or illegal activity, without prior notice;
The Management Company reserves the right to provide relevant information to law enforcement and customs authorities.
3.10. Liability of third parties (cargo beneficiary):
Regardless of the Customer (natural person, legal entity, broker/intermediary), in case of violation of obligations assumed under the transit procedure, ultimate financial responsibility may be imposed on the actual beneficiary of the cargo — the exporter or importer, in accordance with the delivery terms (Incoterms) specified in the invoice:
Importer’s/Buyer’s liability — if the invoice specifies the following delivery terms:
EXW (Ex Works)
FCA (Free Carrier)
FAS (Free Alongside Ship)
FOB (Free On Board)
and other “E” and “F” group terms where risk passes to the buyer in the country of dispatch.
Exporter’s/Seller’s liability — if the invoice specifies the following delivery terms:
CFR (Cost and Freight)
CIF (Cost, Insurance and Freight)
CPT (Carriage Paid To)
CIP (Carriage and Insurance Paid To)
DAP (Delivered at Place)
DPU (Delivered at Place Unloaded)
DDP (Delivered Duty Paid)
and other “C” and “D” group terms where risk remains with the seller until the destination.
3.11. Joint and several liability:
The Customer (driver, carrier, broker) and the cargo beneficiary (exporter or importer) shall be jointly and severally liable for damages caused by violation of the transit procedure;
The Management Company reserves the right to submit a claim to the Customer, the cargo beneficiary, or both simultaneously, at its discretion;
Full satisfaction of the claim by one party shall release the other party from the obligation to the Management Company.
3.12. Customer’s obligation to inform the beneficiary:
The Customer undertakes to ensure that the cargo beneficiary (exporter or importer) is aware of the responsibilities defined in these Terms and Conditions;
The Customer confirms that they have the authority to act on behalf of the cargo beneficiary and that the beneficiary agrees to the transit procedure;
Lack of awareness of the beneficiary shall not release the Customer from liability.
4. Obligations of the Management Company
4.1. The Management Company undertakes to:
Complete the transit declaration in good faith and professionally based on documentation and information provided by the User on the Portal;
Ensure confidentiality of the User’s personal data and documentation;
Promptly notify the User of any deficiencies in the documentation;
Ensure proper functioning of the Portal.
5. Service Fees and Payment
5.1. The service fee shall be determined based on the complexity of documentation and the value of cargo specified in the documentation.
5.2. The specific service fee shall be communicated to the User upon complete submission of documentation, before declaration completion.
5.3. Payment may be made by the following methods:
Bank card (through the Portal);
Bank transfer;
Cash payment.
5.4. The service shall be deemed rendered upon submission of the transit declaration to the customs authority.
5.5. The Management Company does not possess or store full bank card data of the User (card number, expiration date, CVV code). Payment shall be processed through a secure payment system.
6. Refunds and Service Cancellation
6.1. The User has the right to cancel a service request before declaration completion has commenced. In this case, the paid amount shall be fully refunded to the User.
6.2. In case of service cancellation after declaration completion has commenced, the refund issue shall be considered individually, taking into account the scope of work performed.
6.3. If service provision is impossible due to the fault of the Management Company, the paid amount shall be fully refunded to the User.
6.4. If service provision is impossible due to incorrect/incomplete documentation submitted by the User and the User refuses to correct the documentation, the refund issue shall be considered individually.
7. Limitation of Liability
7.1. The Management Company shall be responsible only for avoiding technical errors in the declaration, to the extent possible based on documentation submitted by the User.
7.2. The Management Company shall categorically not be responsible for:
The accuracy, completeness, truthfulness, and legality of documentation, information, or data submitted by the User;
Sanctions compliance of the cargo, goods, consignor, consignee, or any other party — identification of sanctioned cargo, persons, or countries shall not be an obligation of the Management Company and shall rest entirely with the User;
Any consequences arising from declaration of prohibited, restricted, or sanctioned goods;
Damages, fines, or sanctions caused by submission of incorrect, incomplete, or misleading information by the User;
Decisions and actions of customs authorities, law enforcement authorities, or other competent authorities;
Delay, loss, damage, or confiscation of cargo;
Actions or omissions of third parties (including carriers, warehouses, other brokerage companies);
Force majeure circumstances;
Consequences arising from violation of international or national sanctions regimes.
7.3. The User acknowledges and agrees that:
The Management Company acts solely based on information submitted by the User and does not perform independent verification;
Responsibility for the accuracy of information entered in the declaration shall rest entirely with the User as the source of information;
The services of the Management Company are limited to technical completion and submission of the declaration and do not include legal advice, sanctions verification, or verification of cargo legality.
7.4. The maximum financial liability of the Management Company, even if the fault of the Management Company is established, shall be limited to the amount paid by the User for the specific service and shall in no case exceed 500 (five hundred) Georgian Lari.
7.5. The Management Company does not guarantee uninterrupted and error-free operation of the Portal. In case of discovery of technical defects, the Company shall make every effort to eliminate them as quickly as possible.
7.6. The User undertakes to indemnify and hold harmless the Management Company from any claims, lawsuits, fines, sanctions, damages, or expenses arising from incorrect information submitted by the User, declaration of sanctioned cargo, or violation of legislation.
8. User Age and Legal Capacity
8.1. To use the Portal, the User must be 18 years of age or older; otherwise, consent of a legal representative is required.
8.2. By agreeing to these Terms and Conditions, the User confirms that:
They are a natural person of legal age (18 years or older) with full legal capacity, or have consent of a legal representative, or are an authorized legal entity;
They fully understand the essence of these Terms and Conditions and the legal consequences arising therefrom;
The information and documentation submitted by them is accurate and truthful.
9. Registration and Account Security
9.1. Registration on the Portal is free of charge.
9.2. For registration, the User must provide the required personal data and create a password.
9.3. Registration with assistance from the Management Company:
The User may register with the assistance of an employee of the Management Company, based on verbal instructions;
In such cases, the User verbally provides the employee of the Management Company with the data required for registration, and the employee registers on behalf of the User;
In case of registration with assistance from the Management Company, the User shall bear full responsibility for the accuracy of the data provided;
Registration performed with assistance from the Management Company shall be deemed registration performed by the User, and the User confirms consent to these Terms and Conditions;
The User undertakes to verify their account data after registration and request corrections if necessary.
9.4. The User shall be responsible for maintaining the confidentiality of their password and shall not disclose it to third parties.
9.5. The User shall be responsible for all activities performed from their account, including unauthorized use of the account by third parties.
9.6. In case of suspected security breach, the User undertakes to notify the Management Company immediately.
9.7. The Management Company reserves the right to block the User’s account in case of violation of these Terms and Conditions, suspicious activity, or security concerns.
10. Personal Data Protection
10.1. The Management Company processes User personal data in accordance with Georgian legislation, including the Law of Georgia on Personal Data Protection.
10.2. Documentation and personal data uploaded by the User shall be used solely for the purpose of service provision.
10.3. The Management Company shall not transfer User personal data to third parties, except in cases provided by law or cases necessary for service provision (e.g., communication with customs authorities).
10.4. The User has the right to request information about data processed regarding them, request correction or deletion thereof within the limits established by law.
10.5. Documentation retention period:
The Management Company shall retain User documentation and personal data for the period established by Georgian legislation;
Customs and tax documentation shall be retained for at least 3 (three) years in accordance with the Tax Code of Georgia;
Accounting documentation shall be retained for at least 3 (three) years;
After expiration of the retention period, documentation shall be destroyed or deleted using a secure method;
The User has the right to request deletion of their data after expiration of the mandatory retention period.
11. Intellectual Property
11.1. Copyright:
The Portal, its content, structure, and design are fully subject to the copyright of ULC Terminal LLC;
All elements of the Portal are protected by copyright, including: texts, graphics, logos, icons, images, video and audio materials, software, databases, interface design, and structure;
The method of creation, compilation, and organization of materials posted on the Portal constitutes the intellectual property of the Management Company.
11.2. Trademarks and branding:
“ULC Terminal”, the Portal logo, and other trademarks, names, slogans, and branding elements are the property of the Management Company;
Use of said trademarks in any form (including in meta-tags, search engines, advertising, domain names) is prohibited without written consent of the Management Company.
11.3. Prohibited activities:
The User and any third party are prohibited from:
Copying, reproducing, distributing, or publishing the content of the Portal in whole or in part;
Modifying, adapting, translating, or creating derivative works from Portal materials;
Using Portal content for commercial purposes;
Distributing Portal materials on social media, websites, or other platforms without attribution or without consent of the Management Company;
Automated collection of Portal data (scraping, data mining, crawling);
Copying or imitating the design, interface, or functionality of the Portal;
Using the Management Company’s trademarks in a manner that creates misleading association or user confusion.
11.4. Permitted use:
The User has the right to use Portal content only for personal, non-commercial purposes within the scope of receiving services;
Citation of Portal materials is permitted only in limited volumes, with indication of the source and placement of an active link to the Management Company’s website.
11.5. Consequences of violation:
In case of violation of intellectual property rights, the Management Company reserves the right to:
Demand immediate cessation of the violation;
Demand full compensation for damages caused by the violation, including lost profits and reputational damage;
Demand reimbursement of legal costs;
Apply to the court for injunction, compensatory and punitive damages;
Terminate the User’s access to the Portal without prior notice.
11.6. Intellectual property of third parties:
The Portal may display trademarks or materials of third parties for informational purposes;
Such materials remain the property of their respective owners;
Their display does not imply any partnership or affiliate relationship between the Management Company and said third parties.
12. License
12.1. By agreeing to these Terms and Conditions, the User receives a free, non-exclusive, non-transferable license to use the Portal.
12.2. The User is prohibited from:
Decompiling, disassembling (reverse engineering), or otherwise obtaining access to the code of the Portal;
Interfering with Portal operation or attempting to access unauthorized data;
Using the Portal for unlawful purposes.
12.3. Upon account cancellation or violation of these Terms and Conditions, the license shall automatically terminate.
13. Amendment of Terms and Conditions
13.1. The Management Company reserves the right to unilaterally amend these Terms and Conditions.
13.2. In case of significant amendments, the User shall receive notification by email or through a notice posted on the Portal.
13.3. Continued use of the Portal after receiving notification of amendments shall constitute the User’s consent to the updated Terms and Conditions.
14. Governing Law and Dispute Resolution
14.1. These Terms and Conditions shall be governed by the legislation of Georgia.
14.2. Claim submission deadline:
The User undertakes to submit any claim or complaint no later than 30 (thirty) calendar days from receipt of service (submission of declaration);
Claims submitted after said deadline shall not be considered, except in cases where the User demonstrates that the missed deadline was caused by circumstances beyond their control;
The Management Company undertakes to review the claim and respond to the User in writing within 15 (fifteen) business days from receipt of the claim.
14.3. The parties shall endeavor to resolve any dispute through negotiation within 30 (thirty) calendar days.
14.4. Arbitration:
In case of failure to reach agreement through negotiation, the parties have the right to refer the dispute to arbitration;
Arbitration shall be conducted at the Arbitration Court of the Georgian Chamber of Commerce and Industry, in accordance with its rules;
The language of arbitration shall be Georgian;
The arbitration decision shall be final and binding on the parties.
14.5. The parties also have the right, instead of arbitration, to resolve the dispute in the general courts of Georgia, under the jurisdiction of Tbilisi City Court.
15. Force Majeure
15.1. Force majeure shall mean circumstances that arise regardless of the will of the parties, beyond their control, and which could not be avoided or eliminated by taking reasonable measures. Force majeure circumstances include:
War, military operations, armed conflict, terrorist acts;
Civil unrest, mass protests, strikes;
Natural disasters (earthquakes, floods, landslides, storms, etc.);
Epidemics, pandemics, quarantine;
Acts of government authorities that make it impossible to fulfill obligations (including international sanctions, embargoes, border closures);
Long-term disruption of electricity, communications, or internet;
Other circumstances recognized as force majeure under Georgian legislation.
15.2. Upon occurrence of force majeure circumstances:
The affected party undertakes to notify the other party in writing immediately, but no later than 5 (five) calendar days, of the occurrence of force majeure;
During the force majeure period, performance of obligations shall be suspended and the parties shall be released from liability;
After termination of force majeure, the parties undertake to resume performance of obligations within a reasonable timeframe.
15.3. If force majeure circumstances continue for more than 60 (sixty) calendar days, either party has the right to terminate the relationship by written notice.
16. Contact Information
For any questions, claims, or comments, please contact us:
ULC Terminal LLC Tax ID: 406351406 Address: Tbilisi, Georgia Website: https://ulcterminal.ge/
Last Updated: 2025
By agreeing to these Terms and Conditions, you confirm that you have read, understood, and fully agree to all provisions set forth herein.